When dealing with personal or health information about individuals, the LIME Network is obliged to comply with the Information Privacy Act (VIC) 2000 and the Health Records Act (VIC) 2001. In this policy a reference to ‘information’ is a reference to both health information and personal information.

Personal information means:

information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion, but does not include health information.

Health information means:


The LIME Network is constrained by the Acts to collect information only where it is necessary for one or more of our functions or activities. When we collect information about an individual, we will take reasonable steps to inform the individual of:

Some personal information, such as information about an individual’s ethnicity or religious beliefs, may be regarded as ‘sensitive information‘. We will only collect sensitive or health information with consent of the individual concerned, or as otherwise allowed by the Acts, or as required or authorised by or under law.

Use & Disclosure

The LIME Network will only use or disclose information:

When the LIME Network collects information, the purposes for which the information is collected will usually be made clear on any forms that are to be completed, or will be apparent from the circumstances. When required, we will seek your consent to use your information in a particular way. If you require more specific information about the way in which your information is used or disclosed, please contact us. 

Accuracy of Information

The LIME Network will take reasonable steps to ensure that the information we hold is accurate & complete.

Security of Information

The LIME Network will take reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure. Information will be destroyed if it is no longer needed for any legitimate purpose.

Access & Correction

Access and correction of your information is handled by the LIME Network in accordance with the Freedom of Information Act 1982.

Transferring information outside Victoria

The LIME Network will not transfer information outside Victoria except in certain circumstances including where: